FAQs
What type of wax do you use?
We use 100% natural soy wax for all of our candles. It's eco-friendly, burns clean, and provides a longer-lasting, even burn.
Are the vessels reusable?
Yes! Each vessel is a unique, handpicked antique or vintage find, and we encourage you to repurpose it once the candle has burned down. You can use it for decor, storage, or as a keepsake.
How do I remove the wax from the vessel?
When it comes to cleaning out candle wax from your vessel, there are a few methods that do the trick, but here are two refreshingly easy ones:
The freezer method:
Place the jar in your freezer overnight. The wax will freeze and peel off the sides of the jar.
After the night (or a few hours depending on the amount of wax), you can remove the jar and remove the wax very easily with a knife. Wash the rest away to give it a new life!
Hot water method:
This is a tip we recommend for vessels made with a thick glass or material (too thin, there is a risk that the thin glass will shatter).
- Boil water in a saucepan
- Then pour this boiling water into the candle jar. Only fill the jar halfway as the wax will rise to the surface on its own
- Let stand until the water is cold and the wax is on the surface
- Remove the wax and clean the jar
What should I do if my candle arrives damaged?
If your candle arrives damaged, please contact us within 7 days of delivery with photos of the damage and packaging.
Why isn’t my candle burning evenly?
If your candle is tunneling (burning down the center with wax left on the sides), make sure to let it burn long enough for the wax to fully melt across the surface before extinguishing it. This is especially important on the first burn.
Why does my candle wax look a bit warped after burning?
Due to the nature of 100% all-natural soy wax, you may notice that the surface of your candle can look a bit uneven or "warped" after burning. This is completely normal and is a characteristic of soy wax, which cools and hardens differently than other waxes. Rest assured, this does not affect the quality or performance of your candle in any way!
What should I do if the candle doesn’t burn properly?
If you experience any issues with how your candle is burning, please reach out to us. We offer a refund or exchange for burn issues such as tunneling, wick problems, or uneven burning.
Can I return a candle if I don’t like it?
If you change your mind and no longer like the candle, that's okay! Make sure to contact us within 7 days of receiving it. The candle must be unused and preferably unpackaged to ensure safe travel back for a full refund. Returns of product boxes without product inside will not be accepted. Custom orders and sale items are non-refundable.
How should I care for my candle to ensure the best burn?
- Trim the wick to ¼ inch before each burn.
- Allow the wax to pool to the edges of the vessel on the first burn to avoid tunneling.
- Keep the candle away from drafts for a consistent burn.
- Burn your candle for 2–4 hours at a time to prevent overheating.
Do you offer custom candles or special orders?
Yes! We love working on custom projects. Contact us with your ideas, and we’ll see what we can create together. Please note that custom orders are final sale.
How long does shipping take?
Once your order is placed, we aim to ship within 3–5 business days. Shipping times may vary based on location and carrier availability.
Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping for an additional charge. Email us and let us know what the special occasion is!